Warranties

To insure the most convenient service possible, INLINE offers several levels of warranties to meet any requirement. INLINE warranties range from the Platinum-Priority onsite Warranty to the Standard Bronze - Return to Factory. Please note below the level of warranty that you have purchased and contact details for technical support.

• Bronze - Return to Factory
• Silver - Express Replacement
• Gold - Priority On-Site 8x5
• Platinum - Priority On-Site 24x7
• ESRI Warranty
• Classified Replacement Warranty
• Basic Provisions for all INLINE Warranty Programs

Bronze Coverage
Return to Factory

All INLINE products are supplied with our BRONZE Warranty for one (1) year from the date of shipment. This basic warranty includes telephone technical support during normal business hours and parts repair or replacement when returned to factory.

Silver Coverage
Express Parts Replacement

INLINE Corporation’s SILVER Warranty for the United States supplements our BRONZE Warranty by providing next business day shipment for any user replaceable part that fails while the system is under warranty. INLINE’s Technical Support Group will assist the customer in performing diagnostic procedures and will ship replacement part(s) to the customer whenever a failure(s) has been diagnosed. The item will ship via overnight delivery the same day for problems diagnosed by 3:00 PM Eastern Time.

Gold Coverage
Priority On-Site 8x5

INLINE Corporation’s factory-authorized GOLD Warranty for the United States provides customers with a special toll-free number for technical phone support. In the event of a failure, customer should call to receive technical assistance from INLINE Corporation’s technical support staff. In addition to the phone support the GOLD warranty provides, when necessary, on site assistance will be provided at the customer location Monday through Friday between the customer location hours of 9:00 a.m. and 5:00 p.m. On site service is only applicable to non-user replaceable hardware components. For customer replaceable hardware components INLINE Corporation will ship replacement part(s) to the customer after our Technical Support group has diagnosed a failure. The item will be shipped via overnight delivery the same day for problems diagnosed by 3:00 PM eastern time.

Platinum Coverage
Priority On-Site 24x7

INLINE Corporation’s factory-authorized PLATINUM Warranty for the United States provides the pinnacle of response, with the added protection of on site four (4) hour response, when necessary, at the customer location 365 days a year. In the event of a failure, customer should call to receive technical assistance from INLINE Corporation’s technical support staff. If a customer’s replaceable part(s) is diagnosed to have failed, INLINE Corporation will provide phone support assisting the customer in replacing the failed component with one from the spares part kit. A replacement part(s) will ship to the customer via overnight delivery the same day for problems diagnosed by 3:00 PM eastern time. If the failure is associated with a non-customer replaceable part then technical personnel will be dispatched to the site within four hours after diagnosis.

ESRI Warranty

INLINE Corporation’s factory-authorized ESRI Warranty for the United States provides customers with a special toll-free number for technical phone support. In the event of a failure, customer should call to receive technical assistance from INLINE Corporation’s technical support staff. In addition to phone support the GOLD warranty provides, when necessary, on site assistance will be provided at the customer location Monday through Friday between the customer location hours of 9:00 a.m. and 5:00 p.m. On site service is only applicable to non-user replaceable hardware components. For customer replaceable hardware components INLINE Corporation will ship replacement part(s) to the customer after our Technical Support group has diagnosed a failure. The item will be shipped via overnight delivery the same day for problems diagnosed by 3:00 PM eastern time.

Classified Replacement Warranty Upgrade
(Not Available with Bronze Warranty Coverage)

Basic Provisions of all INLINE Warranty Programs

1. A warranty is provided on a system level basis. If INLINE provided equipment or software is added to a system, the warranty cost for these items will be charged on a pro-rata basis to have a coterminous end with the primary system warranty and will be at the same warranty level as the primary system.

2. If the Customer desires to add non-INLINE equipment or software to a system, the warranty for the system will end when INLINE is notified or learns that the system configuration has been altered.

3. If warranty coverage is not maintained continuously for a system the Customer may purchase at a Time and Material rate a recertification of the system. Any repairs or costs associated with bringing the system back to INLINE specifications will also be charged on a T&M basis.

4. Customers who have not purchased a warranty plan or are not covered by the Bronze Warranty may purchase services on a time and material basis and the services will be provided by INLINE on an as-available basis.

5. Replacement parts used in providing warranty services may be new, reconditioned or certified by INLINE; may be of various manufacturers and will provide equal or better performance and/or capacity as the original item. Replacement parts are warranted for the remaining life of the purchased warranty and do not in any event extend the warranty life of the system or individual components.

6. Unless special warranty options have been purchased or arrangements have been made in advance, all parts removed from Customer’s systems for replacement under warranty become the property of INLINE. Customer must pay INLINE at the current retail price(s) for any service parts removed from the system and retained by the Customer, or not returned to INLINE within 15 business days of receipt of replacement parts.

7. During initial system installation the Customer will be entitled to a maximum of two hours of telephone support in configuring the system for use, charged in 30 minute increments. After this initial allotment, additional phone support may be purchased at standard time and material rates.

8. Warranty support is supplied only for the operation of the INLINE provided equipment and does not extend to any troubleshooting of, assistance with or configuration of external systems or software connected to the INLINE systems.

9. Prior to the expiration of the warranty term, the Customer may extend the term of the warranty or upgrade the service level of the warranty at the then current price. If the service level is upgraded INLINE reserves the right to recertify the system and a fee may be charged. Any upgrade in warranty level will not apply to conditions existing with the system prior to the effective date of the upgrade in warranty and may incur time and material charges to bring the system into warrantable condition.

10. It is the Customer’s responsibility to backup data on Customer’s system. INLINE will not be responsible for loss of or damage to data or loss of use of any computer or network systems.

11. Customer acknowledges that INLINE’s performance and delivery of the Services are contingent upon: Customer providing access to its personnel, facilities, equipment, hardware, software, network and information including logs and Customer’s timely decision-making, notification of relevant issues or information and granting of approvals and or permission. Customer will promptly obtain and provide to INLINE any required consents necessary for INLINE’s performance of the services described herein. INLINE’s personnel will be granted access to the items listed above during the entire window of service coverage. If access must be limited to a fixed window of time a surcharge may apply.

12. LIMITATION OF SERVICES. When services consist of repair of INLINE systems, such services shall be those repair services that are necessary because of any existing defect or if a defect occurs in material or workmanship in the system or in any system component covered by this agreement. PREVENTIVE MAINTENANCE IS NOT INCLUDED. REPAIRS NECESSITATED BY SOFTWARE PROBLEMS, FAILURE TO PERFORM PREVENTIVE MAINTENANCE OR AS A RESULT OF ALTERATION, ADJUSTMENT OR REPAIR BY ANYONE OTHER THAN INLINE OR ITS REPRESENTATIVES ARE NOT INCLUDED. Services do not include repair of any system or system component which has been damaged as a result of: (a) accident, misuse or abuse of the system or component by anyone other than INLINE (b) an act of GOD such as, but not limited to, lightening, flooding, tornado, earthquakes and hurricanes or (c) the moving of the system from one location to another.

13. LIMITED WARRANTY. INLINE WARRANTS THAT SERVICES WILL BE PERFORMED IN A GOOD AND WORKMANLIKE MANNER. EXCEPT AS EXPRESSLY STATED IN THE PRECEEDING SENTENCE, INLINE MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE SERVICES, INCLUDING BUT NOT LIMITED TO ANY WARRANTY RELATING TO THIRD PARTY PRODUCT, ANY WARRANTY WITH RESPECT TO THE PERFORMANCE OF ANY HARDWARE OR SOFTWARE USED IN CONDUCTING SERVICES, ANY WARRANTY CONCERNING THE RESULTS TO BE OBTAINED FROM THE SERVICES OR THE RESULTS OF ANY RECOMMENDATION INLINE MAY MAKE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES CONCERNING THE PERFORMANCE, MERCHANTABILITY, SUITABILTY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE OF ANY OF THE DELIVERABLE OR OF ANY SYSTEM THAT MAY RESULT FROM THE IMPLEMENTATION OF ANY RECOMMENDATION INLINE MAY PROVIDE.

14. LIMITATION OF LIABILITY. NEITHER PARTY WILL BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES PROVIDED BY INLINE EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR CLAIMS THAT THE SERVICES CAUSED BODILY INJURY (INCLUDING DEATH), INLINE’S TOTAL LIABILITY ARISING OUT OF, OR IN CONNECTION WITH, ANY EVENT OR SERIES OF CONNECTED EVENTS OCCURRING IN CONNECTION WITH THE SERVICES THAT ARE THE SUBJECT OF THE CLAIM, SHALL NOT EXCEED THE AMOUNT OF FEES PAID UNDER THIS AGREEMENT FOR THE SPECIFIC SERVICE DURING THE PRIOR YEAR.